Shipping Policy
Shipment time
We are a boutique shop collaborating with independent brands worldwide to bring unique pet designs to the UK. Some of our items are available locally in London, while others are shipped from our partners' warehouses globally.
Local London stock is processed and dispatched within 1-3 business days, with a 48-hour tracking update.
Should an item be out of stock in London, we dispatch it from overseas, which typically takes 7-14 business days to reach a UK delivery address. You will receive an email notification if any part of your order is being shipped from abroad. Please note that international shipments may be affected by holidays, customs, and weather delays.
If you need the order urgently, we offer the option of an immediate refund of your purchase. If you paid for express shipping, the shipping cost will be refunded, since the international shipping cannot be expedited.
For pre-order items, processing time may take between 2-4 weeks.
During busy times, shipments may be delayed by a few days. Please bear with us and allow for additional transit time. We will send you an email if significant delay happens in shipping your order. Thank you for your understanding.
Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout.
Free delivery for all standard UK orders over £70. (There is no extra shipping charge if any items in your order is dispatched from abroad.)
£18.99 delivery to Asia and North America.
£8.99 delivery to all European countries.
Customs and import taxes:
For customers outside of U.K, please be aware that the buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. If you think that your order is stuck with customs, please contact your local courier for more information.
Lost or Damages
2&4Pets is not liable for any products damaged or lost once it has been dispatched. If you received your order damaged, please contact the shipment carrier to file a claim.
Replacement Policy due to Incorrect Address (Customer Error)
While we strive to provide the best service, there are instances where issues may arise due to incorrect information provided by the customer by accident. In this case (such as providing an incorrect postcode, incorrect or incomplete address details), we will work with the customer to resolve the issue.
We offer the option to send out a replacement order at a 50% discount, plus the full cost of postage.
Please contact our customer service team to confirm if replacement is possible. Once the situation is assessed and confirmed, an invoice will be sent. Upon payment, the replacement items will be dispatched as per our standard shipping procedure.
It is the responsibility of the customer to provide accurate and complete shipping information at the time of purchase. We encourage all customers to double-check their details before finalising their orders.
General Information
Please note that our shipping policies are subject to change, and we advise our customers to review these terms periodically. For any questions or further clarification, our customer service team is always here to assist.
