Return Policy

Return & Refund

We are confident about the quality and design of our products, and also to ensure the health and safety of all pets, exchange and returns are best avoided. We kindly request that customers to carefully check size charts and product specifications before purchasing.

However, if things just didn't work out, we understand. Should an issue arise, we're here to help. We will accept returns for manufacturing defects within 90 days of purchase. For any other concerns that significantly differ from the product description, please reach out within this period. Beyond 90 days, we regret that we are unable to offer returns or exchanges, unless it's a matter of serious inconsistency.

For all other returns, our 14-day policy stands. We accept returns within 14 days of purchase and you can return it for a different size/product, or a refund to the original payment method. Please email us at twoandfourpets@gmail.com and we will send you with return instructions.

Please note the following exceptions to our return and exchange policy:

• Returned items must be in its original condition and have tags.
• Returned items must be in its original packaging.
• Returned items must show no signs of wear or use. 
• Discounted items are final and cannot be refunded or exchanged.
• Custom or personalised items/orders cannot be returned or exchanged.
• Shipping cost is not refundable.
• The cost of return shipping is the customer's responsibility.
• Gift cards are non-returnable.

*Note that we cannot be responsible for lost or stolen packages after the courier has delivered the item to the final destination.

a 90-day policy for manufacturing defects, although we understand that unexpected issues can occur, but unless it is a serious inconsistence with the product describtion, we cannot do anything after 90 days

FAQ

Q: Can I cancel my order?

A: Yes, if you made a mistake or changed your mind, please email twoandfourpets@gmail.com within 24 hours with your order number and request to cancel.  

Q: How much does shipping cost?

A: Standard Shipping costs £5.99 GBP. If you need it fast, it costs £7.99 GBP. If you need an item before or at a certain date, please place a note at check out with your request. Or email us at twoandfourpets@gmail.com. We are easy to reach!

Q: Where do you ship?

A: We ship anywhere in the U.K. We also ship internationally with International Tracked & Signed delivery. 

*We are NOT responsible for delay delivering. But we would do our best to assist you to contact the carrier if your parcel is delay.

Shipping Policy

EU Shipping:

Owing to customs rules, additional charges might be incurred for orders to the EU that exceed €150 in value.
If you notice your item is delayed at customs, please check for any communication that might request payment of customs fees. Prompt payment is advised to avoid having your item returned to us.

International Shipping:

Certain countries may need additional information, like an ID number or birth date, for customs clearance. Should this be the case, our customer support will reach out to you via email. Once you've furnished the necessary details, we'll expedite the shipment of your parcel.